Last updated: January 2026. Maplecrest Living is independently owned and operated by Laxmi Tamang as a Sole Trader in the United Kingdom.
I want every student and family to feel confident booking a programme with Maplecrest Living. This Refund Policy sets out clearly when refunds are available, how to request one and how quickly you can expect to be refunded.
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel a distance-purchased service within 14 days of booking, provided no session has yet been delivered. In that case you will receive a full refund of the amount paid, processed within 14 days of the cancellation request.
Learning Assessment (£49): non-refundable once the assessment session has been delivered.
Weekly Learning Plan (£99): refundable on a pro-rata basis for any sessions not yet delivered, provided the cancellation request is made in writing.
Exam Success Programme (£149) and Academic Progress Programme (£199): refundable on a pro-rata basis for sessions not yet delivered, subject to a small administrative deduction of £20 to cover planning already carried out.
Premium Mentoring Programme (£299): refundable on a pro-rata basis for sessions not yet delivered, subject to an administrative deduction of £30 to cover the personalised learning plan already produced.
Sessions missed by the student without at least 24 hours' notice are treated as delivered and are not refundable. Sessions I am unable to deliver will always be either rescheduled or refunded, at your preference.
If a student is unable to continue a programme due to serious illness, bereavement or other exceptional circumstance, please contact me. I will always try to be flexible and fair.
Send an email to admin@maplecrestliving.co.uk with the subject line 'Refund Request' and the name of the student. I aim to acknowledge every request within one business day and to process valid refunds within 14 days.
Refunds are always returned to the original payment method via Stripe. I do not issue refunds in cash or to a third-party account.
If you are unhappy with the outcome of a refund request, please contact me directly so I can try to resolve the matter. You may also refer any dispute to the appropriate consumer redress scheme under UK law.
For any questions about this document, contact admin@maplecrestliving.co.uk.
